Introduction
At CS Gaming Hub, we strive to ensure your complete satisfaction with all our services and products. This Refund Policy outlines the conditions and procedures for refunds related to tournament registrations, memberships, merchandise, and other purchases made through our website or services.
We encourage you to read this policy carefully before making any purchases. By making a purchase, you agree to be bound by the terms of this Refund Policy.
Tournament Registration Refunds
Cancellation by CS Gaming Hub
If a tournament is canceled by CS Gaming Hub for any reason, registered participants will receive a full refund of their registration fees. Refunds will be processed automatically to the original payment method within 7-10 business days.
Voluntary Withdrawal
If you or your team voluntarily withdraw from a tournament, the following refund policy applies:
- More than 14 days before the tournament: Full refund minus a 10% administrative fee.
- 7-14 days before the tournament: 50% refund of the registration fee.
- Less than 7 days before the tournament: No refund will be provided.
Tournament Rescheduling
If a tournament is rescheduled by CS Gaming Hub, registered participants have the following options:
- Participate in the rescheduled tournament at no additional cost.
- Request a full refund if unable to participate on the new date. Refund requests must be submitted within 7 days of the rescheduling announcement.
Disqualification
If you or your team are disqualified from a tournament for violating tournament rules, code of conduct, or Terms and Conditions, no refund will be provided.
Membership Refunds
Premium Memberships
For monthly premium memberships:
- You may cancel your membership at any time. Cancellations will take effect at the end of your current billing period.
- No prorated refunds will be issued for partial billing periods.
For annual premium memberships:
- Within 14 days of purchase: Full refund if you have not used any premium benefits.
- After 14 days or if premium benefits have been used: No refund will be provided.
Automatic Renewals
Premium memberships automatically renew at the end of each billing period. You can disable automatic renewal at any time through your account settings. If you forget to cancel and are charged for a renewal, please contact us within 7 days of the charge for assistance.
Merchandise Refunds
Return Eligibility
For physical merchandise purchased through our website:
- Within 30 days of delivery: Items may be returned for a full refund if they are unused, in their original packaging, and with all tags attached.
- Defective or incorrect items: If you receive a defective or incorrect item, you may return it for a full refund or replacement within 30 days of delivery.
Return Process
To initiate a return:
- Contact our customer service team at support@csgaminghub.com with your order number and reason for return.
- Our team will provide you with return instructions, including a return shipping address and any required return authorization numbers.
- Package the item securely in its original packaging if possible.
- Ship the item to the provided address. We recommend using a trackable shipping method.
Return Shipping
Return shipping costs are the responsibility of the customer, except in cases of defective or incorrectly shipped items, where CS Gaming Hub will cover the return shipping costs.
Refund Processing
Once we receive and inspect the returned item, we will process your refund to the original payment method within 7-10 business days. You will receive an email notification when your refund has been processed.
Digital Product Refunds
Due to the nature of digital products, all sales of digital items (such as digital guides, e-books, or downloadable content) are final and non-refundable once the purchase is complete, except in cases where the digital product is demonstrably defective or not as described.
If you believe a digital product is defective or not as described, please contact our customer service team at support@csgaminghub.com within 7 days of purchase with a detailed explanation of the issue.
Refund Request Procedure
To request a refund for any purchase made through CS Gaming Hub:
- Contact Customer Service: Email our customer service team at support@csgaminghub.com or use the contact form on our website.
- Provide Required Information:
- Your name and contact information
- Order/transaction number
- Date of purchase
- Reason for requesting a refund
- Any supporting documentation (screenshots, photos, etc.)
- Review Process: Our team will review your request and respond within 2-3 business days.
- Decision Notification: You will be notified by email of the decision regarding your refund request.
- Refund Processing: If approved, refunds will be processed to the original payment method within 7-10 business days.
Refund Methods
Refunds will be issued using the same payment method used for the original purchase:
- Credit/Debit Card Payments: Refunded to the original card. Please note that it may take 5-10 business days for the refund to appear on your card statement, depending on your card issuer.
- PayPal Payments: Refunded to your PayPal account, typically within 1-3 business days.
- Bank Transfers: Refunded to the originating bank account, which may take 5-7 business days.
- Other Payment Methods: For other payment methods, our customer service team will provide specific refund information.
Exceptions to the Refund Policy
CS Gaming Hub reserves the right to make exceptions to this refund policy at our discretion. In certain circumstances, we may offer:
- Store Credit: Instead of a monetary refund, we may offer store credit or a discount on future purchases.
- Extended Refund Periods: During special promotions or events, we may extend the standard refund periods.
- Goodwill Refunds: In exceptional cases, we may issue refunds outside the standard policy as a gesture of goodwill.
These exceptions are made on a case-by-case basis and are not guaranteed.
Contact Information
If you have any questions about this Refund Policy or would like to request a refund, please contact us at:
